09bad Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how 09bad collects, stores, and protects your information.
Introduction and Scope
09bad ("we", "our") operates a trusted online betting and casino platform for users in Bangladesh. This Privacy Policy ("Policy") provides a detailed description of how we collect, use, process, and protect your personal information in the manner described below.
By using 09bad's website, mobile platform, and any related services, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, you are requested to refrain from using our services.
Our platform is for those aged 21 and above only. Your age will be verified at the time of registration and no information from minors will be collected or processed.
What Information We Collect
1 Registration and Account Information
When creating an account, we collect the following information:
- Full name and username
- Email address
- Date of birth (for age verification)
- Mobile number
- Residential address
- National ID card or passport information (for KYC verification)
2 Financial and Transaction Information
For processing financial transactions, we collect:
- bKash, Nagad, Rocket, or Upay number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction reference numbers
- Bonus and promotion related information
3 Gaming and Activity Information
Information automatically collected while using the platform:
- Gaming history and betting records
- Login times and session information
- Preferred games and categories
- VIP level and reward points
4 Technical Information
To improve service quality, we collect:
- IP address and device information
- Browser type and operating system
- Cookies and tracking data
- Website access times and duration
- Error and fault logs
How Your Information Is Used
09bad uses the information collected about you for the following purposes:
5.1 Account Management and Service Delivery
Your information is used to create, verify, and manage your account. Your data is essential for ensuring gaming services, deposit and withdrawal processing, bonus distribution, and VIP benefits.
5.2 Identity Verification (KYC)
Your identity is verified through the Know Your Customer (KYC) process to prevent fraud and ensure secure transactions. This is an integral part of the 09bad platform's security.
5.3 Customer Support
When providing 24/7 live chat support, our team can resolve issues quickly and effectively using your account information.
5.4 Responsible Gaming
Your gaming behavior is monitored to identify potentially problematic gaming patterns and support is provided when needed. This is done entirely for your wellbeing.
5.5 Technical Improvement
Technical information is used to improve platform performance, fix system errors, and enhance the user experience.
5.6 Communication and Promotions
Your email or mobile number may be used to notify you of important updates regarding new offers, bonuses, and services. You can opt out of these communications at any time.
Data Protection and Security
6 SSL Encryption
The 09bad platform uses SSL (Secure Socket Layer) encryption technology, which keeps all information transmitted between your browser and our servers secure. Your personal and financial information will not be exposed to any third party.
7 Data Storage
Your information is stored on secure servers. Firewalls, encryption, and access control systems are kept active to prevent unauthorized access. Only authorized staff will be able to access your information.
8 Password Protection
Your account password is stored in hashed form — no staff member or system can view your password directly. Use a strong password and do not share it with anyone.
Sharing Information with Third Parties
09bad never sells your personal information to third parties for commercial purposes. However, information may be shared in specific circumstances:
9.1 Service Provider Partners
Only the necessary information is shared with payment processors, game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe), and technology support providers. These partners operate under strict confidentiality agreements.
9.2 Legal Obligations
If disclosure of information is mandatory as part of a court order, government directive, or legal process, we will act in accordance with the law. In such cases of disclosure, we will try to notify you in advance wherever possible.
9.3 Fraud Prevention
Relevant information may be shared with the concerned authorities to detect and prevent fraudulent activities, money laundering, or other illegal activities.
9.4 Business Transfer
In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such situations, you will be informed in advance and given the opportunity to consent to the terms of the new policy.
Cookies and Tracking Technologies
The 09bad website uses cookies and similar tracking technologies that improve your browsing experience. Cookies are small text files that are stored on your device.
Essential Cookies
These cookies are essential for the basic functioning of the platform. They are used to maintain login sessions and ensure security.
Functional Cookies
These cookies are used to remember your preferences, language, and settings, personalizing your experience.
Analytics Cookies
These cookies are used to monitor website usage and identify technical issues. This data is completely anonymous.
You can disable cookies by changing your browser settings. However, this may limit some features of the platform.
Your Data Rights
As a user of 09bad, you enjoy the following rights regarding your own information:
- Access: You have the right to know what information we are storing about you.
- Right to Rectification: You can contact us to correct any incorrect or incomplete information.
- Request for Deletion: In certain circumstances, you can request that your information be deleted.
- Objection to Processing: You have the option to opt out of marketing communications at any time.
- Data Portability: You can request a copy of your information in a convenient format.
- Account Closure: After closing your account, information will not be retained beyond legal obligations.
To exercise any of the above rights, please contact our support team. We will try to respond to your request within a maximum of 30 business days.
Data Retention Period
09bad retains your personal information only for as long as it is necessary or legally required:
- Information for active accounts is retained for the entire duration of account operation.
- Financial and transaction related information after account closure is kept for the period specified under applicable law.
- Security logs and technical information are generally retained for a limited period.
- Information related to fraud prevention and responsible gaming may be retained for a longer period.
After the specified retention period, information is securely deleted or anonymized so that it cannot be used in any way to identify an individual.
Policy Changes and Updates
09bad may review and update this privacy policy from time to time. In the event of changes:
- The "Last Updated" date at the top of this page will change.
- For significant changes, a notice will be sent to your registered email.
- Continuing to use the platform after the updated policy is published will be considered as your consent to the new policy.
- If you disagree with the new policy, you can contact us to close your account.
We recommend that you read this privacy policy regularly and stay updated about any changes.
Protection of Minors' Information
09bad's services are for those aged 21 and above only. We do not knowingly collect any information from minors.
Age verification is mandatory at the time of registration. If we learn that a minor has created an account, that account will be closed immediately and all related information will be deleted.
Parents should monitor their children's internet use and use parental control software to restrict access to gaming platforms.
Contact Us
Privacy Related Requests
If you have any questions about this privacy policy, a request to exercise your data rights, or any concerns, please contact us:
24/7 Live Chat (in Bengali)
We generally respond to all privacy related requests within 1-3 business days.
Related Policies
Please also read our other policies: